Frequently Asked Questions

Published rate sheets show heavy tows at about $450 to hook up plus $9.50 to $10 per mile, accident recovery with a heavy wrecker at about $350 to $850 an hour, and rotator work at about $790 to $1,500 an hour. Storage runs about $65 to $100 a day. Rates vary by unit, distance, scene and time of day. Your written invoice estimate is the price.

Your exact location (freeway, direction, exit or mile marker), the unit type and weight class, whether it is loaded and with what, what went wrong, and who is paying. Say right away if the load is hazardous material.

The dispatcher gives you an honest arrival estimate on the call, based on where you are, traffic and the equipment needed. We do not make blanket time promises.

Yes. Loaded units may need a heavy wrecker, an underlift or a second truck, and sometimes the load has to be transferred first. Tell us what is on board when you call.

Yes. Rollovers and jackknifes often need winch lines, air cushions or a rotator, plus traffic control. We work with CHP and Caltrans crews at the scene.

Yes. Dispatch answers 24/7, including nights, weekends and holidays. Call (909) 552-8200.

Medium and heavy duty trucks, including Class 7 and 8 tractors, dump trucks, buses and larger work trucks. Give the dispatcher the make, model and weight if you know it.

Often, yes, for a drive-axle-down tow. The operator does this if needed. Tell us if the drive axles are locked or damaged.

Yes. Long-distance tows are priced by the mile. Tell the dispatcher the destination.

Lost air pressure sets spring brakes on a tractor. The operator can release them with the right tools or tow with the drive axle lifted.

Yes, but the weight and cargo shape the plan. Tell dispatch what is on board before the wrecker leaves.

Tell the dispatcher immediately. Hazardous cargo changes the equipment, the scene steps and who must be notified.

Yes. We can move a trailer by itself, or drop it in a safe spot and come back for it.

Stay out of the traffic lanes, keep hazards on, and wait in a safe place away from the truck. The dispatcher stays on the line.

Yes. Give us the weight and the cargo. Heavy loads may need an additional wrecker.

Yes. We can lift and tow a trailer by itself, or move it with a heavy wrecker.

Tell us the setpoint and whether the unit is still running. Cargo is time-sensitive, and the dispatcher will plan around it.

The owner, the fleet or the broker. We need that authorization before moving it.

Yes. Tell us the rental company, since many require their own authorization.

Yes, if the weight is within the wrecker's rating. We may recommend transferring cargo for heavy loads.

It depends on the weight class. Smaller straight trucks are often medium duty. Large ones can need a heavy wrecker.

Yes. Tell the dispatcher about the damage and whether the roof or box is still attached.

CHP uses a rotation list to distribute calls, and the scene manager can go to the next company that has the equipment needed. Tell the officer your needs.

Yes. The load, fuel and ground conditions decide the method. A rotator or load transfer may be needed.

Yes. Insurers and fleet managers can call dispatch for the unit's location, storage and billing.

Get to safety, call 911 for injuries, tell the dispatcher about fuel, cargo or hazmat, and stay out of traffic.

A lowboy has a low fixed deck for tall machines. A landoll has a tilting deck that lets equipment drive or winch on.

Yes, with winch lines and heavier equipment. Tell us about the condition so we can plan.

Oversize and overweight loads can need them. Tell us the dimensions, and we discuss what is required before the move.

Yes. We use heavy wreckers and winch lines, with a trailer for transport after recovery.